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10 Questions to Ask Before Picking a Colocation and Data Center Provider | TurnKey Internet

10 Questions to Ask Before Picking a Colocation and Data Center Provider



Before you select your Colocation Provider, be sure you ask these 10 Questions first


Colocation is the ideal solution for companies, service providers, small businesses and IT resellers who want a stable environment in which to completely control their assets. Colocation provides complete control of your hardware, software and networking to match your needs without worrying about the supporting infrastructure.


Choosing the right Colocation provider to fit your business needs can seem to be a large task with all the vendors and datacenters on the market today. TurnKey Internet has put together 10 questions you should ask of any Colocation provider you consider to help make sure their services align with your business needs.



  1. 1. Do they offer colocation services from a state-of-the-art enterprise-class data center?


    TurnKey Internet owns and operates its own private, SSAE-18 certified, data center located in New York's Tech Valley region. Owning our data center, we have been able to design, build and maintain every aspect of its construction to provide the most secure and reliable enterprise-class Colocation environment. This allows us to provide our clients fast, secure and reliable performance at all times. We've also been able to leverage the state-of-the-art in green technologies, making our data center among the most energy-efficient world-wide.


    TurnKey Internet's data center utilizes state of the art fire detection and suppression systems including a fully integrated and automated FM-200 Fire Protection and Safety system. Our alarm system is fully monitored 24x7x365 by our own in-house staff and is directly tied to the local fire department


    TurnKey Internet's data center employs in-rack temperature sensors that regulate climate control via our Emerson precision spot-cooling systems. Precision-based cooling is automatically and intelligently distributed in the exact amount and location required to maintain optimal cooling and humidification levels for our computing equipment.




  2. 2. Does their network offer reliable public internet connectivity at high speeds?


    Our network and data center has multiple fiber optic fiber carriers (both underground, and aerial, out of multiple diverse paths from our facility). We operate Dark Fiber to multiple carrier hotels in New York, offering connectivity in excess of 200 Gbps. Our Juniper routers provide our border network connectivity utilizing BGP4 for redundant and optimal route access to our Internet backbone carriers. All of these components provide the reliability and redundancy that is the foundation behind our 100% Network Uptime Guarantee. We include Public Internet Bandwidth connectivity via dual-fed HSRP connections to each colocated customer at speeds of 100 Mbit, GigE, and 10 GigE. We also let you purchase your own internet bandwidth, direct loops, and private line services from any carrier you wish, and have them cross-connected into your Colocated environment.




  3. 3. Is their data center SSAE-16/18 SOC certified? Will they show you the audit report?


    TurnKey Internet owns and operates its own private, SSAE-16/18 Certified, data center located in New York's Tech Valley region. TurnKey Internet's SSAE-18 SOC certification provides it's data center and colocation customers assurance of corporate controls, including security and environmental compliance, and validation of TurnKey's commitment to the most stringent standards of operational excellence. The Moore Group, a licensed CPA firm specialized in data center SOC Audits, conducts TurnKey Internet's SSAE-18 examinations over the most recent twelve-month period. You can view TurnKey Internet's SSAE-18 SOC certified audit on our web site.


    SSAE-18 is the new reporting standard for Data Center and Colocation services organizations put forth by the Auditing Standards Board (ASB) of the American Institute of Certified Public Accountants (AICPA). SSAE-18, which replaces SSAE-16 and the Statement on Auditing Standards No. 70 (SAS70), addresses engagements undertaken by a service auditor for reporting on controls at service organizations (e.g., data center providers) that provide services to user entities, for which a service organizations controls are likely to be relevant.




  4. 4. Is their Colocation data center secure? Do yhey offer management and security?


    TurnKey Internet's SSAE-18 certified data center was a former U.S. Government building that was purchased by TurnKey in 2010. It is made to U.S. Federal Government standards, with 1-foot thick concrete along the perimeter, plus additional re-inforced walls and security enhancements. We have installed advanced security systems, and infrared based surveillance monitoring cameras. Employees all undergo background screening, and clients are not permitted within the facility except with photo ID and escorted by trained security personnel at all times. TurnKey Internet owns the physical real estate the data center is located at in New York, and we are the only entity residing in the facility - meaning no other businesses, clients or vendors could disrupt your service.


    TurnKey Internet offers fully managed colocation service and support via its local staff at the data center 24x7x365. Our staff escort and provide access to your Colocated IT assets 24x7x365. This means we ensure security and compliance is met at all times, with all visitors - ensuring your IT assets are safe, secure, and utilmately available 24x7x365 to you. Our secure SSAE-18 certified data center and 24x7x365 managed services team always ensure your security, reliability and compliance.




  5. 5. Do they own, operate, and maintain the data center - or are they just a reseller/wholesaler or middleman?


    TurnKey Internet owns and operates its data center, facilities, network, servers, infrastructure, and fiber optic circuits. TurnKey Internet maintains its own dedicated local (not outsourced) staff who monitor the facility and maintain the Generator, UPS, Battery, and Cooling systems. TurnKey Internet owns the physical real estate the data center is located at in New York, and we are the only entity residing in the facility - meaning no other businesses, clients, or vendors could disrupt your service. We run weekly generator tests, routine quarterly and 6 month preventative maintenance on all our systems - and it's all verified in writing via our SSAE-18 certification audit report so you know you are dealing direct with the people responsible for maintaining the 100% Network and Power Uptime Guarantee for our data center and colocation services.


    TurnKey Internet is not a reseller or a sales agent for another data center or web hosting company. We do not have a landlord who controls the generator, fuel, or other critical infrastructure access points of our business. By owning our own building, data center, network and server infrastructure, we are able to offer the most reliable service and competitive pricing backed by unmatched 24x7x365 managed support.




  6. 6. Do they offer access to multiple network and fiber loop providers with your colocation service?


    TurnKey Internet's data center is carrier neutral, with multiple on-net fiber-optic loop and back bone providers present in our meet-me room such as Level3, TimeWarner Cable, Verizon Fios, Verizon, TW Telecom, Global Crossing, FirstLight, FiberTech, Tech Valley Communications, LightTower, and more. These carriers are on-net, meaning their fiber is already lit and available for service to connect you throughout New York, and the North-East USA with any size private line or bandwidth circuit you may need including MPLS, Point to Point, Dark Fiber, 10 GigE, GigE, 100 Mbit, Private Line Ethernet, Metro Fiber. You have direct access to all carriers to purchase and negotiate your network circuits at on-net pricing (the lowest cost rate sheet) and have these circuits installed direct to your colocated equipment. This offers you the ability to easily add direct point to point, MPLS, and public internet connectivity with the carrier of your choosing. Best of all, TurnKey Internet includes free cross connects to Half Rack and Full Rack customers.




  7. 7. Do they offer a 100% Service Level Agreement, 100% Power Uptime Guarantee, and Money Back Guarantee?


    TurnKey Internet provides, in writing, our SLA (Service Level Agreement) guaranteeing 100% Network and Power Uptime.


    TurnKey Internet provides, in writing, our 30-day no-questions-asked money-back guarantee. Your satisfaction is our top priority, and we're confident that you will love our TurnKey Services.




  8. 8. Do they have a transparent proven track record?


    TurnKey Internet has a transparent proven track record and commitment to you in writing that you can view online. You can view our verified 3rd party reviews and view our BBB A+ report card, and other industry issued awards and certifications. Trust is key - and at TurnKey Internet we are transparent, you can see what others say about us and from that understand how we value both you and your business.




  9. 9. Do they care about the environment?


    TurnKey's flagship New York Data Center leverages only green clean energy, including our on-site solar power plant and Hydro Electric power feed from New York Governor's program Recharge New York. TurnKey Internet's Green Data Center Design is among the most efficiently designed system in the world utilizing advanced cooling techniques and modern technology to provide a clean, and precisely cooled facility to the highest standards. The U.S. Government's EPA designated our New York data center as the 39th in all of the United States, and second located in New York as a certified Energy Star Data Center in 2013. In 2013, The New York State Department of Environmental Conservation awarded TurnKey Internet the Environmental Excellence Award in recognized our innovative facility design and outstanding commitment to environmental sustainability, social responsibility and economic viability. This means every second your cloud server and/or website is running with TurnKey, you're reducing your carbon footprint significantly. It also means our investment in green technology provides for a long term business model that is sustainable - to be here for the long term as your partner in the cloud.




  10. 10. Do they offer enough service options and flexibility to handle your growing business needs?


    If you are serious about your business, you plan to grow - and picking TurnKey Internet as your Cloud Services partner provides you future growth ready flexibility. TurnKey Internet offers a wide range of cost effective cloud service options and platforms to get your business online. From value-priced Virtual Private Servers, Dedicated Servers, Managed Servers to Secure Colocation Services, TurnKey Internet can meet your cloud-based needs from 1 small virtual server up to hundreds of dedicated servers. The foundation and core of TurnKey Internet is structured for lighting speed and rapid growth through our company-owned network and data center.





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TurnKey Internet provides, in writing, our 30-day no-questions-asked Money-Back Guarantee.