Frequently Asked Questions
What hardware do you use?
We only use genuine 100% enterprise-class servers, owned by us and hosted in our own green datacenter located in New York. Our servers are fully optimized and loaded with the latest operating system and software you select at checkout.
What control panels and operating systems are available?
We offer your choice of Linux or Windows, in just about every flavor possible. You can select the operating system (and control panel) options for your server at checkout. If you don't see the version or option you require, please Contact Us and let us know and we usually can accommodate any customized software request. We offer control panel installation, setup and licensing for cPanel, Plesk and DirectAdmin, as well as licensing for WHMCS (popular for web hosting companies), and you can select these at checkout.
What support is included with my server?
We provide support for hardware issues, network issues and anything relating to the host machine. You have access to reboot, reformat, and reload your operating system at any time through the TurnKey VPS Administration panel. We also offer optional Managed Service Plans that you can choose at sign-up which include additional support elements such as hardening your server, setting up a firewall, troubleshooting and customizing server software components such as Apache, IIS, Mail, MySQL and anything part of the operating system.
Do you provide backups?
Yes, customers can optionally purchase fully automated bare-metal backups via our R1Soft backup system.
How soon will my account be ready?
All new orders are subject to approval by our billing department and may require additional details to process your order. Orders are provisioned typically right away via our automated system once it is approved by the billing department prior to 1 PM (EST).
Do you have a money back guarantee?
Yes -- a 30-day, no-questions-asked, money-back guarantee is available to all new customers. Please note, certain bonus items with Reseller packages, such as the 2048 Bit SSL certificates, are non-refundable and are clearly indicated before activating, and will result in a pro-rating of the refund should you activate those certain bonus features prior to requesting a refund under our money back guarantee.
What payment methods do you accept?
All major credit cards including VISA, MasterCard, American Express, Discover, VISA/MC debit cards. We also accept Paypal, Paypal e-Check, Moneybookers and Google Checkout.
How are your Prices So Good?
While it may seem incredible to offer these amazing prices and discounts, the reality is, in the datacenter and cloud hosting business, the cost of electricity is the largest expense. With our new on-site solar power system, we produce much of our own energy, at a substantially reduced cost for power compared to traditional datacenters. Our other green technology investments, such as Smart Aisle precision cooling and Cold Containment Systems, provides 33% greater efficiency over traditional datacenters, further reducing our electricity utilization -- all adding up to a lower impact to the environment, and lower cost of providing the reliable services we deliver to you.
Why host with TurnKey Internet?
TurnKey Internet provides superior hosting performance at affordable prices, backed with bulletproof reliability and a 100% Network Uptime Guarantee. We offer the latest in technology, including Green-based renewable power produced on-site at our green datacenter. We own and operate our own facility, datacenter, servers, routers, switches, and network. We are not resellers or wholesalers, so you are buying direct from the source, for superior value and service. TurnKey Internet is an A-rated, long-standing and trusted member of the Better Business Bureau of New York.