TurnKey Internet considers customer feedback to be a leading indicator of service quality. We listen closely to our
customers and seek to integrate feature requests, improvements, and other suggestions into our products and services.
We welcome any and all feedback and suggestions on our products, services, and support.
What Other Clients Are Saying...
by Geoff Turner - President - Tech Valley Continuity, LLC
I recently made an appointment to meet with the folks at the TurnKey Internet which is the hosting provider for an association I
represent. Their location coincidently is easily within walking distancefrom my house.
The facilities are clean, modern and brand new though the building had been my old Post Officesince 1970. TurnKey has completely retrofitted
the property and implemented a very real environmentally-clean data center.
They claim to be utilizing over 51% of their power consumption with
renewable energy from solar panels and hydro-electric power from Niagara Falls. But the coolest thing is their "pod" concept.
We are familiar
with the hot / cold aisle concept: A/C forced from the floor between two rack rows that face each other(cold aisle), then being forced out of
the back (hot aisle).
TurnKey takes this concept even further and puts a Plexiglas ceiling over the aisle and doors on either end. The appropriate
number of rack mounted A/C units are strategically placed throughout the "pod".
The net result is a self-contained cube that can very efficiently
manage A/C and other environmental factors. Each pod is also protected by a dedicated UPS unit.
Really cool stuff!!
15 Months back I see on the WebHostingTalk offers section, a BlackFriday promotion with a very good discount on a server, which I decided to
try. I've been a client of companies like BurstNET, SingleHop, SoftLayer, ThePlanet, Wholesale Internet, VolumeDrive and others that I do not
remember now. For the price paid, I never got a network and support as I'm receiving currently at TurnKey Internet.
I figured after I have lurked around here for so long as I look to move to my next Turnkey Internet dedicated server that I should
post a review of them thus far. Also as it seems as good a time as any due to some negative feedback they have received in a recent post. So I
thought I would give you an unbiased AND HOLISTIC review of my time with them.
I have been reading these forums for a while now looking for a decent hosting provider. And while I was willing to go for a dedicated
solution, my first choice has always been a decent VPS server because of its portability: God forbid the hardware goes down, my VPS can always be
easily moved to a different machine. After all, I hate downtime as much as the next guy.
Hi! This is my first month review of TurnKey Internet and I am really satisfied with their services. And I've been with 2 other VPS
providers and as far, their services are Top notch in my opinion. I host a game server and a budget of $45 I was looking for a Decent VPS that
could power my game server.
Service and Server both lacking very much I'm using TurnKey Internet's Reseller hosting since few months and not to my surprise their
servers are slower like ant. they are selling reseller account which is west of money and time. Why Time? because they keep you waiting for hours
to resolve a simple issue. Their support staff is less known and educated about what they are offering and ope rating. I'm making my mind to change
this hosting company to some other better served one. I always tried to communicate with them on various issue, but they are adamant and arrogant.
They are misleading customers by giving false promises on their websites and whatever discounts they are giving out on various plans on regular
basis is just nothing. because at the end if you have two websites and one website receiving 20 to 30 users daily visits, site will take time
like months to load and constant refresh button access is needed to get it work. this is happening due to unmaintained and irregulated servers.
Server load is always above 8 to 9 and some times I even observed above 30, where they have only few cores cpu and 12 to 16 gig of ram, the similar
configuration I'm using for my personal computer. Yet they report your that server is running smoothly and there are no issues. This is funny because,
they believe customers are fools and they can say any thing and customers will buy it! Total Nonsense and waist of money company dont even worth a
penny! Beware before you fall prey to their offerings and lower prices!
I came across a reseller hosting offer from Turnkey Internet here at WHT.
If the hosting service quality was good, this offer was a very good deal.
Best, best, best!!! Literally, after trying about a half dozen hosts I'm amazed that I've finally found people who are commited
to meeting and consistently exceeding their service obligations. My experience so far has been that of fast support, and seriously fast servers.
Of my four filed support tickets, average turn time has been under 4 hours. As far as the servers are concerned, speedtest.net shows upload
speeds north of 24MBps on my VPS plan. My download rates server-to-home have never dipped below 1MB/sec which is my ISP's max.
by Thomas Chan
I recently signup a dedicated server and a cPanel VPS with Turnkey Just want to say I'm very happy with the servers and their service,
responses from their support staffs are quick and problems are resolved in a professional manner.
Great price, great server. I don't have to worry about it. What else can I ask for?
I think you have a customer for life now. I have tried so many options and different hosts over the last couple of years and none of
them have compared to Turnkey, and that is in a few different areas, support, uptime and security. Knowing that if something does go
wrong, there are competent people at Turnkey who can solve the problem.
by Paula Trevor
The office mail server had crashed for the 4th time in a month. The amount of spam clogging it up made it useless and we spent
more time asking when the mail server would be back up than sending out proposals to clients. We called up TurnKey and had our mail system
fully integrated and outsourced within 24 hours. Since then, we haven't had one minute, let alone one day of down time.
by Jim Riley
The people at TurnKey really made the entire process very easy and even fun. They were very professional, walked me through
every step, and explained everything extremely well. I would recommend TurnKey to anyone.
by Sam M.
Our web server was broken into last week and we didn't even know about it until our members contacted us to ask why the site
had changed. We hired TurnKey to assist us and within 6 hours they had someone online and removing the backdoors that the hackers put into
our system. TurnKey installed a firewall, upgraded the software that was used to break into our system and even provided us a written report
for the authorities once they helped track down where the hackers came from. We are now in the process of moving our server to TurnKey and
hiring them to provide security monitoring for us. Job well done.
by Ian McDougall
What I most like about TurnKey is the sense of personal attention they give & the speedy response to emailed requests at any
time of day or night.
by Keith Anderson
We used to host with another ISP but our customers kept having trouble emailing us. After enough finger pointing, we moved to
TurnKey and haven't looked back since. TurnKey has a stronger commitment to their customers when it comes to service, after 2 months we
haven't had one report of a missing email from a customer.
by Greg Peeraer
Excellent value on dedicated web servers, support beyond the call of duty.
by Yun Kaa
TurnKey took the idea we had and made it operational. They were conscientious and diligent, understood what we wanted, and
took the time to explain some pitfalls we had not thought of while offering multiple viable solutions to achieve our goals.
We recommend them highly.
by Tom Lambert
These guys say round the clock service. I tried contacting them at 4 am with a very technical dedicated web server question
and I actually got a human response, within 5 minutes from a senior level technician who actually could answer and resolve the issue
I was having!
by Christina Johnson
My company put me in charge of deploying our new on-line ordering system. After several weeks trying to develop it in house,
we contacted TurnKey for help. Within 3 days they had us taking credit card orders on-line and passing orders in real time to our shipping
center. You guys know what deadlines mean, thank you.