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TurnKey Internet considers customer feedback to be a leading indicator of service quality. We listen closely to our customers and seek to integrate feature requests, improvements, and other suggestions into our products and services.
We welcome any and all feedback and suggestions on our products, services, and support.
What Other Clients Are Saying...
03-06-2015 | by Danny | Turnkey Internet - 2.5 Years, Best Service I've Ever Had
I haven't had a single minute of downtime or any issues that would require me to contact support for any reason. The speed of my VPS is phenomenal, it works just as I would expect.
I wish I had more to say, but Turnkey has just been a perfect host, there isn't much more to it.
10/10 for Turnkey Internet.
01-29-2015 | by Terry | Diligence and Professionalism
Late last night the site was so heavily bogged down that we couldn’t access it. I called Turnkey and spoke with Griffin who’s diligence and professionalism shut down the full scale attack in less than 30 minutes.
Griffin was a pleasure to deal with and I cannot thank Turnkey enough for hiring such exemplary techs. Please extend our gratitude to your team for demonstrating once again why Turnkey Internet is the best hosting company in the business.
01-16-2015 | by Rob | Excellent Customer Service
The response time was excellent and my problem was solved.
01-12-2015 | by Josh Irving7 | Absolutely Five Stars
Why go anywhere else?
01-01-2015 | by Barry Parr | Positive note about exceptional service
12-23-2014 | by Erin Brough
It is a really busy time of year, but they have migrated my sites and I am up and running again after having been down for 10 days or more at my last hosting service.
You guys rock and I look forward to working with you in 2015.
03-16-2014 | by jonez | Review of Turnkey Internet Colocation
Excellent response times on various inquiries I had during the sales process and very competitive pricing. This was the easiest time I've ever had dealing with sales as they had a very good technical background and did not try to nickle and dime me on extras. I'll give a shout out to Joe, he was fantastic to work with.
The facilities were excellently maintained with the cold aisles contained within enclosures to prevent circulation with the hot air return. The datacenter room has glass windows to look through, however the door is keypad entry. The building used to be a post office, so it's a sturdy building and I didn't see any security issues while on site. The front door is locked has an intercom, so you cannot enter the premises without someone letting you in. The building is located about 5 minutes from the local police department and literally less than a minute from the fire department right down the road.
Rock solid network. One of the first things I did when I had my server up was to test speeds to various locations around the US and then eventually to Europe/Asia. The speeds have been excellent and I have never had a problem with congestion when I've needed to max out the 100mbps line.
I have only needed to open 1 ticket for a question on their network infrastructure and decided to wait until early Sunday Morning to file it, just to see their response time on the weekend. I got a response within 40 minutes on a low priority ticket to request some information, which is acceptable to me.
They do not provide on sight storage for a single server (unless you buy a storage drawer to install with your server), however I understand the concerns that comes with storage of client parts on site. The service includes 30 minutes per month of remote hands, which cover about 2 separate hard drive replacements. If I need to visit on site, I only need to provide a couple hours of notice. If I decide to ship a drive in for replacement, I only need to include a shipping label and they'll pack it up and send it back to me so I can warranty it.
First impressions mean a lot and so far this first month has been excellent. I have no complaints other than they made this too easy for me.
09-24-2012 | by Danny247 | TurnKey Internet: The Best Around (REVIEW)
2012 | by Geoff Turner - President - Tech Valley Continuity, LLC
I recently made an appointment to meet with the folks at the TurnKey Internet which is the hosting provider for an association I represent. Their location coincidently is easily within walking distancefrom my house.
The facilities are clean, modern and brand new though the building had been my old Post Officesince 1970. TurnKey has completely retrofitted the property and implemented a very real environmentally-clean data center.
They claim to be utilizing over 51% of their power consumption with renewable energy from solar panels and hydro-electric power from Niagara Falls. But the coolest thing is their "pod" concept.
We are familiar with the hot / cold aisle concept: A/C forced from the floor between two rack rows that face each other(cold aisle), then being forced out of the back (hot aisle).
TurnKey takes this concept even further and puts a Plexiglas ceiling over the aisle and doors on either end. The appropriate number of rack mounted A/C units are strategically placed throughout the "pod".
The net result is a self-contained cube that can very efficiently manage A/C and other environmental factors. Each pod is also protected by a dedicated UPS unit.
Really cool stuff!!
2-10-2012 | by arthur8
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04-28-2011 | by Nilesh Dalvi
03-07-2010 | by KMyers
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07-02-2009 | by Ashton Eibeck | Website
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05-26-2009 | by Sam M.
05-01-2009 | by Ian McDougall
03-19-2009 | by Keith Anderson
01-12-2009 | by Greg Peeraer
12-30-2008 | by Yun Kaa
07-14-2008 | by Tom Lambert
02-08-2008 | by Christina Johnson